return & exchanges
thank you for shopping with us. abt offers thoughtfully designed products that bring a touch of individuality to every identity — crafted from high-quality materials, supported by reliable production methods. each item is carefully inspected by our QA team to ensure it arrives in perfect condition. your satisfaction will always be our top priority.
if you’re not completely satisfied with your purchase, don’t worry — you can apply for a return or refund. kindly contact our customer service team in advance, and we’ll be happy to assist you through the process.
exchange policy
for non-shipped orders
if your order has not yet been dispatched and you wish to exchange it for a different color or size (subject to stock availability), please contact our customer service team. if the new item is of a lower value, the remaining balance will be converted into loyalty points in your account with the same value.
for shipped orders
if your order has already been dispatched, you may contact our customer service team to apply for a return after receiving your item, then place a new order to minimise waiting time and ensure stock availability.
return policy
30-day return policy
if you are not satisfied with your purchase, you may apply for a return and refund within 30 days of receiving your order. return shipping and customs fees are borne by the customer. to be eligible for a return, the item must be in the same condition as received — unworn, unused, and with the band intact and in good condition. the return package must be sent within 7 days of submitting the return application, with a valid tracking number provided to customer service. if the deadline is exceeded, the return request will be automatically cancelled by the system.
specific return conditions
please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect.
provide clear photos to help us evaluate the issue and offer the best solution promptly. if the return request is not due to product quality, return shipping and customs fees will be the responsibility of the customer.
note
the following are not considered quality issues:
- minor variations in threads, texture, thickness, or color due to display differences.
- dissatisfaction with style, color, or personal preference changes.
- damage caused by improper use, washing, care, or modification.
- returns due to sizing preferences.
return address
please note that any address printed on the package will not be accepted as a return address. packages sent to an unauthorized address cannot be refunded or returned. to obtain the correct return address, kindly contact our customer service team at support@abtsocks.com before sending your return package.
return package tracking
after sending your return, please email us a photo of the parcel and provide the tracking number to ensure safe and timely delivery. we’ll notify you once your return has been received and processed.
order cancellation
if you wish to cancel your order and it has not yet been dispatched, please contact our customer service team — we’ll respond as quickly as possible.
once an order has been dispatched, cancellations will no longer be accepted.
we appreciate your kind understanding.
refund policy
for non-shipped cancelled orders
refunds will be issued to your original payment method within 3–15 business days.
for returned orders
refunds will be processed once the returned package has been received and inspected. the refund will then be issued to your original payment method within 3–15 business days.
contact us
if you have any questions or need assistance, please reach out to our team at: support@abtsocks.com
thank you for your patience and understanding. we strive to make your shopping experience as smooth and worry-free as possible.